Delivery and delivery dates
Every offer on PartStall shows a delivery date, not a "2–4 days" estimate. The date is calculated from the time you order, the warehouse the part ships from and the delivery method you choose. PartStall OÜ is the seller for every order and issues one invoice; the parcel may arrive in more than one package if the parts ship from different warehouses.
How we calculate your delivery date
- Order cut-off 14:00. Order before 14:00 on a working day and the warehouse ships the same day; after 14:00 the next working day counts as the order day.
- Warehouse shipping days. Each warehouse has its own handling time of 0, 1 or 2 working days. Parts from our suppliers add the supplier's lead time to the warehouse before shipping.
- Courier working days. Each delivery method has a delivery time in working days for Estonia (see the table below).
- Weekends and public holidays are skipped. Saturdays, Sundays and Estonian public holidays never count as shipping or delivery days.
The result is a date such as "Tue 27.10". You see it on every offer, in the cart (per parcel), at checkout (recalculated for the delivery method you select) and in the order confirmation e-mail.
Example with a warehouse that ships in 1 working day and a courier that needs 4 working days:
Delivery methods in Estonia
| Method | Delivery to | Price | Delivery time |
|---|---|---|---|
| DPD Pickup parcel locker | Parcel locker of your choice, searched by city or shopping centre at checkout | Shown in the cart | 1 working day |
| Direct delivery (courier) | Your door, home or workplace; the courier calls before delivery | Shown in the cart | 1–2 working days |
| Free delivery | Parcel locker from 50 €, direct delivery from 100 €; direct delivery costs 5.00 € for orders from 50 € (items from the PartStall warehouse, Estonia) | 0.00 € | As per method |
Tyres, batteries and other heavy or oversized items ship by courier only; the available methods are shown at checkout for your cart. Delivery is to Estonia; for Finland or Sweden use partstall.fi or partstall.se.
Core deposit (exchange parts)
Exchange parts such as injectors, alternators, starters, brake calipers, steering gears and high-pressure pumps are sold with a core deposit. The price you see already includes the deposit; it is shown right after the price, differs per offer and is refunded when the old part comes back. You get it back when the old part is returned within 30 days in the box of the new part and the supplier confirms it can be remanufactured (the check can take up to 8 weeks; the refund can be full, reduced by up to 25 % or rejected). The prepaid return label for the old part comes in the package of the new one: drop the parcel at a parcel locker of the carrier on the label. You can follow the check and the refund in My account › Orders. Label missing? Contact us with your order number. Batteries have no core deposit.
Return labels
Start a return in your account (Orders) or by e-mail. We confirm the return address and send you a DPD return label (except for the old part of an exchange part, which has its own label in the package): print it, or show the QR code at a DPD parcel locker. You can also arrange the transport yourself. Items from the PartStall warehouse go back to Rae; items from a partner warehouse go directly to the partner, and the label already has the right address. If the return is not our mistake, the label cost is deducted from the refund.
Orders in several parcels
PartStall is the seller of every product. Items from the PartStall warehouse (our own stock and our own suppliers) are sent together in one parcel, on the date of the latest item. Items from a partner warehouse are sent as a separate parcel with its own delivery date and its own delivery price. You choose the delivery method for each parcel at checkout; the prices are added up before you pay. All parcels have the same order number and PartStall handles every return; items from a partner warehouse are sent back directly to that warehouse, and the return confirmation shows the right address.
Tracking
When a parcel ships you receive an e-mail with the tracking number and a link to the carrier's page. Parcel-locker deliveries also send an SMS with the door code when the parcel is in the locker. In your account, under Orders, every parcel shows its status: Paid, Shipped, Received. Guests can track with the order number and e-mail address.