Ordering and frequently asked questions

At PartStall.ee, we make sure your car parts shopping experience is fast, secure, and hassle-free. Below you’ll find answers to the most common questions about ordering auto parts online, payments, delivery, and returns.

If you still have questions, contact us anytime: info@partstall.ee

ORDERING ONLINE

How do I place an order?

• Search for the car part by vehicle, OEM code, or part number.
• Add the correct item to your cart.
• Go to checkout, fill in your details, and select delivery and payment method.
• Confirm your order — you’ll receive an email confirmation with all order details.

Do I need an account to order?

Yes. Creating an account allows you to:

• track your orders and deliveries
• download invoices
• reorder car parts faster in the future

Can I order by phone or email?

We recommend placing orders through the website for the fastest processing and to avoid mistakes with part numbers. If you need help, email us at info@partstall.ee and we’ll guide you through the order

PAYMENTS & INVOICING

Which payment methods are available?

Payments are processed securely through Montonio. Available options include:

• bank links (Swedbank, SEB, LHV, etc.)
• Apple Pay
• credit/debit cards (Visa / Mastercard)
• InBank hire purchase (installment payments)

Invoices & VAT

• PartStall OÜ is VAT registered (all prices include 24% Estonian VAT).
• Private customers: a PDF invoice is sent by email once the order is dispatched.
• Business customers: invoice with VAT; e-invoice available by agreement.

DELIVERY & COLLECTION

Which couriers do you use?

We deliver with DPD: to a DPD Pickup parcel locker or by DPD courier to your door. Finland and Sweden have their own stores (partstall.fi, partstall.se).

What delivery options are available?

• courier delivery (to home or office)
• parcel locker service (pick up at a nearby machine)
• self-pickup (where shown at checkout)

How long does delivery take?

Estimated delivery time is shown on each product page. As a guideline:

• Estonia: 1–4 working days (we deliver in Estonia; Finland and Sweden have their own stores)

Can I track my order?

Yes. Once your order is shipped, you’ll receive a tracking link by email. You can also log in to My Account to check your order status.

RETURNS & WARRANTY

Can I return a product?

Yes. You can return unused, uninstalled products in their original packaging within 14 days from the day you receive the goods.

How do I start a return?

Submit a return request in your account (Orders) or email info@partstall.ee with:

• your order number
• the part number(s) you want to return
• a short reason for the return

We’ll confirm the return address (our warehouse or the partner warehouse) and send you a DPD return label, or you can arrange the transport yourself.

What about warranty?

All new car parts are covered by the manufacturer’s warranty. For used parts we guarantee the fit and that the part works at delivery, see Warranty.
If you suspect a warranty issue (defect, premature failure), contact us with your order number and a description of the problem. Photos and a mechanic’s report can help speed up the process.

GENERAL QUESTIONS

What are aftermarket parts and are they reliable?

Aftermarket parts are non-OEM components made by independent manufacturers. When sourced from trusted brands and suppliers, they can be a cost-effective and high-quality alternative to original parts.

Do you sell used parts?

Yes. Used parts from donor cars are listed as separate items, each with photos of the actual part and a condition grade (A, B, C or "For parts").

Are prices final?

Yes. All prices shown include 24% Estonian VAT. Shipping costs are calculated at checkout based on your address and delivery method.

Is it safe to order from PartStall?

Yes. Payments are processed via Montonio’s secure gateway with SSL encryption. Your data is protected, and all transactions are verified with bank-level security.

If you are unsure whether a part fits your vehicle, contact us before ordering — we’ll help you avoid wrong-fit returns.

CONTACT

Customer Support

Email: info@partstall.ee
Phone: +372 524 9281

Need help choosing the right car part or checking fitment? Get in touch and we’ll help you before you order.